FAQ
Questions we are asked most
If your question isn’t here, ask us directly.
Questions
Planning
What does WanderMile do?
We design and coordinate private journeys, bespoke experiences, superyacht charters through licensed partners, executive visits and leadership gatherings in Croatia and the Adriatic.
Where are you based?
On the Croatian Adriatic. We work across Croatia directly, and in Slovenia, Montenegro, Italy, Greece and Albania through verified partners.
How far ahead should we plan?
Three to six months is comfortable for most private journeys and retreats. For July and August, popular villas and yachts, or large groups, plan earlier.
Which languages do you work in?
Croatian, English and Italian, with Bosnian/Serbian coverage.
Questions
Costs and payment
How do you charge?
Each proposal shows what is included, what is extra and when payments fall due. Our engagement options are explained on the Terms & Fees page.
How do I pay?
Once you accept a proposal, your planner sends a secure payment link for each instalment, or bank details for a transfer. Large balances are usually paid by bank transfer.
How do I know a payment request is genuine?
Compare the beneficiary details with those on our legal notice, and call us on the number on this website if anything looks different. We never ask for card details by email or messaging.
Do you work in USD?
Yes. We invoice in EUR or USD, paid by bank transfer or a secure card payment link.
Questions
During travel
Who do we contact while travelling?
Your named planner, and a 24/7 line for anything that cannot wait. Both are in your travel documents.
What if the weather changes?
Every outdoor element has an alternative. Your planner moves the plan and confirms the change with you.
Is there 24/7 support?
Yes, while you are travelling. A person is on call 24/7 for anything that cannot wait, and the number is in your travel documents.
Questions
Corporate
Can you work with our travel policy and procurement?
Yes. Send us your policy, approval rules and invoicing requirements and we work within them.
Do you book flights?
Yes, all flights: scheduled, private jet and helicopter. If your travel management company books under your policy, we work alongside them.
Can you sign an NDA?
Yes, on request.